Terms & Conditions
Website Terms and Conditions of Use Relating to www.thebedcentre.co.za
These Terms and Conditions (“the Terms and Conditions”) govern your (“the User”) use of the The Bed Centre cc (“Provider”) website located at the domain name www.thebedcentre.co.za (“the Website”). By accessing and using the Website, the User agrees to be bound by the Terms and Conditions set out in this legal notice. The User may not access, display, use, download, and/or otherwise copy or distribute Content obtained on the website for marketing and other purposes without the consent of the Provider.
Electronic Communications
By using this Website or communicating with the Provider by electronic means, the user consents and acknowledges that any and all agreements, notices, disclosures, or any other communication satisfies any legal requirement, including but not limited to the requirement that such communications should be in writing.
E-Commerce & Privacy
The Website www.thebedcentre.co.za sells Beds, Mattresses, Linen Goods online. The use of any product or service bought from this Website is at the purchaser’s risk. The purchaser/ user indemnifies and holds the Provider harmless against any loss, injury or damages which may be sustained as a result of using the products sold on the Website.
The private information required for executing the orders placed through the e-commerce facility, namely the User’s personal information and credit card details, delivery address and telephone numbers will be kept in the strictest confidence by the Provider and not sold or made known to third parties. Only the necessary information, that is the delivery address and contact phone number will be made known to third parties delivering the product. Credit card details are not kept by the Provider under any circumstances.
The Provider cannot be held responsible for security breaches occurring on the User’s electronic device (Personal Computer or other electronic device used to browse the Website), which may result due to the lack of adequate virus protection software or spyware that the User may inadvertently have installed on his/her device.
The Provider will supply all goods to the delivery company in good order. The Provider will not be held liable for the condition of goods arriving at the User’s chosen delivery address.
Online Payment – Adumo Payment Gateway
All online credit card payments are processed by the Adumo Online Internet Payment Gateway. Card Holders may go to https://www.adumoonline.com/ to view Adumo Online security policies.
Refund and Return Policy
Your comfort is our biggest priority, but the final purchase decision lies with you, the customer. We do not give refunds or do exchanges if you simply change your mind or if you have made the wrong decision. Products that are custom sized, including extra length and super king, may not be exchanged or refunded. These items need to be paid in full before they are ordered. The above conditions also apply to linen, pillows, mattress toppers, protectors and sleeper couches. Thank you for understanding.
Please note that should any purchase be returned that is without defect, an Administration Fee will be charged. This fee will cover the cost of the original delivery and also a re-stocking fee of 15%. A delivery fee will be charged additionally for the retrieval of the item you are returning. For details of the above, please contact our Online Division
The provision of goods and services is subject to availability. In cases of unavailability, the provider will refund the client in full within 30 days. Cancellation of orders by the client will attract a 15% charge for administration costs.
The Provider reserves the right to cancel an order for which payment has already been received. This may occur if stock is insufficient or the quality of goods ordered does not meet the Provider’s standards. Should the Provider exercise this right, the User will receive a full refund with no deductions.
We do not exchange or refund ANY LINEN (pillows, mattress protectors, sheets, bed wraps, pillow cases).
All refunds take 3 – 5 working days to process.
30 Night Comfort Exchange
Our policy is designed to ensure fairness and clarity for all concerned. VALID FOR ONLINE PURCHASES ONLY.
The following is important to note:
- You must have slept on the mattress for a minimum of ten (10) nights before requesting an exchange. We encourage this since adjusting to your new mattress can take a while.
- You are required to purchase a new Mattress Protector with your mattress, from The Bed Centre, which must always be used on the mattress.
- The mattress must be in good condition (not marked, damaged, or soiled in any way)
- We will arrange a replacement mattress of equivalent size and value with the option of a different feel or a chance to upgrade by simply paying in the difference on the Standard Selling Price. No refunds are possible.
- The Comfort Guarantee is valid for the mattress only and does not extend to the bed base.
- The Guarantee is only valid for one mattress exchange per customer.
- The Guarantee is not valid on clearance stock, display models, custom orders (e.g. special sizes, which includes extra length & super king).
- Should you elect to make an exchange; you will be liable for the Delivery Charges incurred for both the collection and the delivery of the new mattress.
- Valid within our Standard Delivery Areas only for Cape Town, Johannesburg, Pretoria and Port Elizabeth.
Updating of these Terms and Conditions
Provider reserves the rights to change, modify, add or remove from portions or the whole of these Terms and Conditions from time to time. Changes to these Terms and Conditions will become effective upon such changes being posted to this Website. It is the User’s obligation to periodically check these Terms and Conditions at the Website for changes or updates. The User’s continued use of this Website following the posting of changes or updates will be considered notice of the User’s acceptance to abide by and be bound by these Terms and Conditions, including such changes or updates.
Copyright and Intellectual Property Rights
Provider provides certain information at the Website. Content currently or anticipated to be displayed at this Website is provided by Provider, its affiliates and/or subsidiary, or any other third party owners of such content, and includes but is not limited to Literary Works, Musical Works, Artistic Works, Sound Recordings, Cinematograph Films, Sound and Television Broadcasts, Program-Carrying Signals, Published Editions and Computer Programs (“the Content”). All such proprietary works, and the compilation of the proprietary works, are copyright the Provider, its affiliates or subsidiary, or any other third party owner of such rights (“the Owners”), and is protected by South African and international copyright laws. The Providers reserve the right to make any changes to the Website, the Content, or to products and/or services offered through the Website at any times and without notice. All rights in and to the Content is reserved and retained by the Owners. Except as specified in these Terms and Conditions, the User is not granted a license or any other right including without limitation under Copyright, Trademark, Patent or other Intellectual Property Rights in or to the Content.
Limitation of liability
The Website and all Content on the Website, including any current or future offer of products or services, are provided on an “as is” basis, and may include inaccuracies or typographical errors. The Owners make no warranty or representation as to the availability, accuracy or completeness of the Content. Neither Provider nor any holding company, affiliate or subsidiary of Provider, shall be held responsible for any direct or indirect special, consequential or other damage of any kind whatsoever suffered or incurred, related to the use of, or the inability to access or use the Content or the Website or any functionality thereof, or of any linked website, even if Provider is expressly advised thereof.
Privacy: casual surfing
The User may visit the Website without providing any personal information. The Website servers will in such instances collect the IP address of the User computer, but not the email address or any other distinguishing information. This information is aggregated to measure the number of visits, average time spent at the Website, pages viewed, etc. Provider uses this information to determine use of the Website, and to improve Content thereon. Provider assumes no obligation to protect this information, and may copy, distribute or otherwise use such information without limitation.
This Website is controlled, operated and administered by Provider from its offices within the Republic of South Africa. Access to the Website from territories or countries where the Content or purchase of the products sold on the Website is illegal is prohibited. The User may not use this Website in violation of South African export laws and regulations. If the User accesses this Website from locations outside of South Africa, that User is responsible for compliance with all local laws. These Terms and Conditions shall be governed by the laws of the Republic of South Africa, and the User consents to the jurisdiction of the Witwatersrand High Court in the event of any dispute. If any of the provisions of these Terms and Conditions are found by a court of competent jurisdiction to be invalid or unenforceable, that provision shall be enforced to the maximum extent permissible so as to give effect to the intent of these Terms and Conditions, and the remainder of these Terms and Conditions shall continue in full force and effect. These Terms and Conditions constitute the entire agreement between the Provider and the User with regard to the use of the Content and this Website.
Pricing, promotions and specials
Although the information for The Bed Centre price list or prices on marketing materials is presented in good faith and believed to be correct at the time of distribution, The Bed Centre makes no representations or warranties as to the completeness or accuracy or current validity of the information. The Bed Centre has no liability for any errors or omissions in the materials.
The Bed Centre and the manufacturers represented herein, reserve the right to change, delete, or otherwise modify the information which is represented without any prior notice. Persons receiving this information should confirm with The Bed Centre if the pricing or promotion of products is still valid and/or accurate before purchasing.
The Bed Centre may change the price of any product at any time. All marketing materials and prices stated thereon, are valid for a period of 14 days from the date and time of being shared or distributed on social media platforms, search engines, print media, radio or television adverts. The Bed Centre reserves the right to honour any price after the 14-day period has expired.
